Frequently Asked Questions
1. Are your items authentic?
Most items in our store are authentic and carefully inspected before listing. In rare cases where an item is not authentic or authenticity cannot be guaranteed, this is clearly mentioned in the product description.
2. How do you verify authenticity?
We inspect items based on material quality, labels, stitching, and overall construction. Final authenticity status is always disclosed transparently in the item description.
3. Are all items pre-owned?
We sell a mix of new and pre-owned items. The exact condition of each product is clearly stated on the listing.
4. How can I be sure about the condition of an item?
Each item is graded according to standard condition guidelines. We provide clear photos and detailed descriptions. Buyers are advised to review all images carefully before purchase.
5. Do you accept returns?
Yes. Returns are accepted in accordance with our return policy. Items must be returned in the same condition as received.
6. Will I receive tracking information?
Yes. Once your order is dispatched, tracking details will be shared so you can follow your shipment.